bersama Terms of Use

When you open a bersama account, you accept the terms that govern your use of our sportsbook, live-casino, and slot-game services. These terms apply to all users accessing bersama from any device—mobile browser, Android app, or iOS web access. We lay out what we require from you, what you can expect from us, and the rules that apply to deposits, withdrawals, disputes, and account closure.

Our services on bersama are available only where local law permits. You are responsible for verifying that your access and use comply with the laws of your jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited. By using bersama, you confirm that you meet all applicable legal and regulatory requirements for your location.

This page covers account opening, payment terms, game rules, dispute resolution, and our right to suspend or close accounts. If you have questions about any term, our support team is available via in-app help and email. These terms may be updated from time to time; we will notify you of material changes.

Account opening and your obligations on bersama

To open a bersama account, you must provide accurate personal information—your name, date of birth, email, and national ID number. We use this information for identity verification (KYC) and compliance with regional banking standards. You are responsible for keeping your password confidential and for all activity that occurs under your account. If you suspect unauthorized access, contact our support team immediately.

You may not open more than one account on bersama. If we detect duplicate or fraudulent accounts, we may suspend or close them without notice and forfeit any balance. You must not use bersama if you are under the legal age for gaming in your jurisdiction, if you are listed on any regulatory exclusion list, or if you have breached any previous agreement with us.

When you join bersama, you agree to our verification process. We cross-check your identity against Indonesian banking records and may request additional documents if needed. This process helps us prevent fraud and ensure compliance with regional regulations. Verification typically completes within one business day.

Deposits, withdrawals, and payments on bersama

We at bersama accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Each payment method is processed within standard banking hours. E-wallet transfers typically settle within moments; bank transfers may take one to two business days. You are responsible for ensuring that your payment details are correct before confirming a deposit.

When you deposit on bersama, funds are added to your account wallet immediately upon settlement. You may use your balance across our sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Your balance is updated in real time as you place bets or play games.

Withdrawals are processed to the same payment method you used to deposit. We do not charge additional fees for withdrawals; transaction costs (if any) are set by your payment provider. We process withdrawal requests during standard banking hours. Subject to verification windows, your funds typically leave your bersama account within one business day. During holidays (Idul Fitri, Idul Adha, Imlek), banking processing times may extend.

1. Deposit via your chosen payment method

   Select mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or a bank transfer. Confirm the amount and follow the payment provider's instructions.

2. Funds settle to your bersama wallet

   E-wallet deposits settle within moments. Bank transfers may take one to two business days. Your balance updates in real time.

3. Play sportsbook, live casino, or slots

   Your wallet balance is available across all bersama categories. Bets settle and payouts are credited immediately upon outcome confirmation.

4. Request a withdrawal

   Withdrawals use your registered payment method. Processed within standard banking hours; funds leave your account within one business day.

Game rules and settlement on bersama

Our sportsbook on bersama covers football (Liga 1, Piala Indonesia, Piala AFF, Champions League, World Cup qualifiers), badminton, and MotoGP. Market types include match winner, point spreads, total goals, and other standard variants. Bets are settled based on official outcomes confirmed by the relevant league or governing body. If a match is abandoned, postponed, or result disputed, we follow the league's official ruling. Voided bets are refunded to your account.

Our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) operate on standard rules displayed before each table. Bets are placed before cards or spins are dealt. Settlement is automatic—outcomes are determined by the dealer's actions or random draw, and payouts are credited immediately. Slot games operate on fixed pay tables and return-to-player percentages; each spin outcome is independent and random.

If you believe a settlement decision is incorrect, contact our support team with details of your bet or game session. We will review your claim against our records and provide a response within standard business hours. Disputes that cannot be resolved through support may be referred to an independent arbiter if applicable law permits.

On bersama, all settlement decisions are based on official outcomes and game mechanics—transparent and documented in real time.

Prohibited conduct and account suspension

We at bersama reserve the right to suspend or close your account if you engage in prohibited conduct. This includes (but is not limited to): placing bets while affected by substances, using automated tools or bots to place bets or play games, collusion with other players to manipulate outcomes, attempting to exploit system errors, violating our verification requirements, or using bersama in any way that breaches applicable law.

If we detect suspicious activity—unusual betting patterns, rapid account creation and closure, multiple accounts from the same device or IP address—we may freeze your account pending investigation. During this time, you cannot deposit or withdraw. If we confirm a violation, we may permanently close your account and forfeit any balance. If no violation is found, we will restore your account access within standard business days.

In Jakarta, Surabaya, Bandung, Medan, or your local jurisdiction, you are responsible for verifying that your use of bersama complies with local law. We do not accept liability for your violation of any applicable regulation. Our services are available only where permitted by law.

Data protection and privacy on bersama

We protect your data using industry-standard SSL/TLS encryption for login, payment, and account transmission. Your password is stored securely and never shared with third parties. We use your personal information only for account verification, payment processing, dispute resolution, and compliance with regional banking standards. We do not sell or rent your data to external parties.

You can update your account settings, change your password, or request account data deletion through your bersama account or by contacting our support team. We retain transaction records for compliance purposes; deletion may not be possible for records required by law. Our privacy policy provides full details on data handling, retention, and your rights.

Jurisdiction notice and limitation of liability

Our services on bersama are available only where local law permits. You are responsible for verifying that access and use comply with your jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. By using bersama, you confirm that you meet all applicable legal and regulatory requirements.

We are not liable for losses arising from network outages, payment provider delays, natural disasters, or events beyond our control. We are not liable for disputes between players or for losses resulting from your violation of these terms. Our maximum liability for any claim is limited to the amount you have deposited on bersama within the previous 12 months.

If you have a dispute with bersama that cannot be resolved through our support team, applicable law may provide for arbitration or court proceedings in your jurisdiction. We encourage you to contact our support team first to resolve any issue amicably.

Summary of key terms on bersama

When you use bersama, you accept these terms in full. Your account is personal and non-transferable. We require identity verification (KYC) before you can deposit or play. Our services are available only where local law permits; you are responsible for verifying compliance with your jurisdiction's law.

Deposits are accepted via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and four Indonesian banks (mobile banking, local payment, online payment, e-wallet). Withdrawals are processed to your registered payment method within standard banking hours. All game outcomes are settled based on official results or random mechanics. We reserve the right to suspend or close accounts if you breach these terms or engage in prohibited conduct.

Our support team is available via in-app help and email to assist with account questions, payment issues, or disputes. If you wish to close your account permanently, contact support to arrange the closure and return of your balance. These terms may be updated; we will notify you of material changes.