bersama Privacy Policy

This page describes what we collect when you use bersama and how we keep that data protected. We take your privacy seriously. When you register an account, deposit funds, or place bets on Liga 1, Piala AFF, or Champions League matches, live-dealer tables, slot games, or esports markets, we collect personal information necessary to operate the service and comply with regional banking standards.

Our privacy practices centre on three principles: we collect only what is necessary, we protect your data with encryption, and we do not sell your information to third parties. We use your data to process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet; to verify your identity (KYC); to settle bets; and to support your account. This policy explains each of these practices in detail.

If you have questions about how bersama handles your data, contact our support team via in-app help or email. Your privacy rights are also outlined in our Terms and Conditions

What we collect on bersama

We collect your email address, password, name, date of birth, national ID number, and phone number during registration. We also request your country and city (Jakarta, Surabaya, Bandung, or Medan may be examples). These fields are necessary for account setup, identity verification, and legal compliance. We do not collect data you do not provide to us.

When you deposit funds, we collect payment details: your chosen method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, and the transaction ID issued by your bank or e-wallet provider. We do not store your full card or bank account details—payment processors handle that separately. We retain only the transaction record and the last four digits of your account for withdrawal matching.

As you use bersama, we log your betting activity, game sessions, deposits, withdrawals, and support tickets. We also record your IP address, browser type, and device type to detect fraud and ensure account security. This data helps us identify unauthorized access attempts and protect your account from compromise.

How we use your data on bersama

We use your personal information to operate bersama. Specifically, we use your email to send account confirmations, password-reset links, and support responses. Your national ID number is cross-checked against Indonesian banking records as part of KYC verification. Your payment information is used to process deposits and withdrawals only.

We use your betting and gaming activity to calculate payouts, track your account balance, and generate your transaction history. If you place a bet on a Liga 1 match or a Champions League fixture, we record that bet to settle it after the event concludes. If you play live blackjack, roulette, baccarat, or Dragon Tiger, we record your wagers to process winnings or losses immediately.

We may analyze aggregated, anonymized data (data with your name and ID removed) to understand platform usage patterns, improve game performance, and detect technical issues. We never sell this data to third parties. We do not share your personal information with advertisers or marketing firms.

Third parties and data processors

We work with third-party processors for specific functions. Payment processors (the companies behind mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your banks) receive your payment details to execute deposits and withdrawals. These processors are bound by their own privacy policies. We do not control their practices, but we choose processors that meet industry-standard security requirements.

Our cloud infrastructure may be hosted outside Indonesia. Your data may be stored on servers in Singapore, the United States, or the European Union, depending on our hosting provider. These servers are protected by encryption and access controls. We do not disclose which specific country without a legal request.

We comply with requests from law enforcement and government agencies only when required by court order or legal process. We do not voluntarily share your data with authorities. If we receive a request, we notify you where legally permitted to do so.

On bersama, your data is encrypted in transit and at rest. We do not sell your information to third parties.

Your rights on bersama

You have the right to access, update, or delete your personal information. You can change your email, password, phone number, or city in your account settings anytime. If you wish to delete your account entirely, contact our support team. We will remove your personal data within a reasonable timeframe, though we may retain anonymized transaction records for regulatory compliance.

You have the right to object to how we process your data. If you believe we are using your information in a way that violates this policy, contact us via in-app help or email. We will investigate and respond within a reasonable period.

We retain your data only as long as necessary. Personal information (email, name, ID number) is kept for as long as your account is active and for six months after closure for regulatory and fraud-prevention purposes. Transaction records may be retained longer for accounting and legal compliance.

Security and data protection on bersama

We encrypt all data transmitted between your device and our servers using SSL/TLS encryption (the same standard used by banks). Your password is hashed (not stored as plain text) using industry-standard cryptographic functions. You cannot recover your password through bersama—if you forget it, you reset it via email verification.

Our servers run firewalls, intrusion-detection systems, and regular security scans. We do not guarantee absolute protection against all attacks, but we maintain standard security practices for online platforms. If we detect a data breach affecting your account, we will notify you as required by law.

We undertake to review this privacy policy periodically and update it if our practices change. We will notify you of material changes via email or a prominent notice on bersama. If you disagree with any change, you may close your account. Continued use of bersama after a policy update constitutes acceptance of the new terms.

Contact and jurisdiction

If you have questions about this privacy policy or how bersama handles your data, contact us via in-app help or email. Our support team is available during standard business hours. We also accept inquiries during Idul Fitri, Idul Adha, and Imlek holidays, though response times may be slower.

This privacy policy is governed by the laws applicable to online gaming in Indonesia. If you are in Jakarta, Surabaya, Bandung, or Medan, local data-protection regulations may apply. Our services are available only where local law permits. You are responsible for verifying that your use of bersama complies with your own jurisdiction's law.