bersamaFrequently Asked Questions
Users of bersama ask questions across several key areas: how to set up an account and verify identity, how deposits and withdrawals work, which sports and games are available, what bonus terms apply, how to manage account settings, what support languages we offer, where our services operate, and what deposit amounts we accept. This FAQ page addresses the most common inquiries so you can find answers quickly without contacting support.
This page covers account setup, payment methods, game availability, bonus terms, account management, support channels, service jurisdiction, and deposit ranges. For detailed legal information about service availability and user responsibilities, see our Legal noticeFor complete account terms and conditions, see our Terms & conditionsFor privacy and data handling, see our Privacy policy
If your question is not answered here, our support team is available via in-app help or email. We respond during standard business hours. When contacting support, provide your account email, the date and time of the issue, and any relevant transaction IDs or game history details so we can investigate quickly.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and marketsfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
Find answers to common questions about bersama account setup, payments, games, and support below. Each section expands to show the full answer.
Account and registration
During registration, you provide a username, email address, password, and mobile number. After account creation, we require identity verification (KYC) before you can deposit or withdraw. KYC involves uploading a national ID, passport, or equivalent government-issued document. We cross-check this against banking records to prevent fraud and comply with anti-money-laundering standards. Users in Jakarta, Surabaya, Bandung, and Medan follow the same verification process. Verification typically completes within one business day. Once verified, you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet).
You can adjust account preferences (email notifications, language, payment method) via the account settings menu in your bersama dashboard. To pause activity temporarily, contact our support team via in-app help or email with your request. We can place a temporary hold on your account for a specified period. To permanently close your account, submit a closure request through support; we will process this within standard business hours and return any remaining balance to your registered payment method. Account closure is final and cannot be reversed, so confirm your decision before submitting.
You can adjust account preferences (email notifications, language, payment method) via the account settings menu in your bersama dashboard. To pause activity temporarily, contact our support team via in-app help or email with your request. We can place a temporary hold on your account for a specified period. To permanently close your account, submit a closure request through support; we will process this within standard business hours and return any remaining balance to your registered payment method. Account closure is final and cannot be reversed, so confirm your decision before submitting.
Our support team provides assistance in English and Indonesian. You can contact us via in-app help or email. Response times depend on inquiry volume and time of day; we aim to respond during standard business hours. For urgent account issues (suspected fraud, locked account, payment problems), use the in-app help feature to escalate your request to our management team. Include your account email, the date and time of the issue, and any relevant transaction IDs or screenshots to help us investigate faster.
Payments and transactions
bersama does not charge deposit or withdrawal fees. However, your payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank) may apply their own fees depending on your account type and transaction size. Check with your payment provider for their fee schedule. Withdrawals are processed to your registered payment method within standard banking hours. During public holidays (Idul Fitri, Idul Adha, Imlek), banking delays may extend processing time. We recommend verifying your payment method details before requesting a withdrawal to avoid failed transactions.
Deposit ranges vary by payment method. online payment, e-wallet, mobile banking, local payment, and online payment typically support deposits from a minimum amount up to a daily limit set by each provider. e-wallet and direct bank transfers (mobile banking, local payment, online payment, e-wallet) have their own minimum and maximum limits. When you select a payment method during deposit, the system displays the available range for that method. If your desired amount falls outside the range, choose a different payment method or contact support for guidance. Deposits are credited to your bersama account immediately after payment confirmation.
Game rules and markets
bersama offers sportsbook markets on Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League, and other major football tournaments. We also cover badminton and MotoGP. Markets include match outcomes, goal totals, player performance, and live in-play betting during matches. Odds are set by our pricing team and may change before your bet settles. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with multi-camera studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Game rules and payout structures are detailed in each game's information page.
Bonus offers on bersama are subject to terms and conditions that vary by promotion. Typical terms include a minimum deposit requirement, a playthrough or wagering requirement (the amount you must bet before withdrawing bonus funds), and an expiration date. Bonuses may be restricted to specific games or markets. Not all users qualify for every bonus; eligibility depends on account age, deposit history, and jurisdiction. Read the full terms for each promotion before claiming. If you have questions about a specific bonus, contact our support team via in-app help or email. We do not guarantee bonus availability or amounts.
Security and account care
bersama operates in jurisdictions where online gaming and sportsbook services are permitted by local law. We do not offer services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction. We do not maintain a list of approved countries or regions because local laws change frequently. If you are unsure whether bersama is available in your location, contact your local gaming regulator or legal advisor before creating an account. Our Legal notice provides additional information about service availability and user responsibilities.